FAQs

Lumica is available on both iOS and Android version. We regularly update the app with new features based on feedback from our community.
No. All photos must be taken within the Lumica app. You can’t import, preview, edit, or delete them. Once a photo is taken, it’s headed straight to print—no takebacks, no filters, no second guesses.
Yes—before capture. Lumica offers a real-time viewfinder that displays what you’re capturing with the film profile applied, plus accurate exposure settings. But once the shutter clicks, that’s it—just like a real film camera.
No photo is truly bad. At Lumica, we believe imperfections are part of the magic—every frame is authentically yours.

When buying a virtual film roll, you can choose from a variety of curated film profiles when shopping on our Film Store—like Lumi Classic, Monica Gold, or Lumi Mono X. Each one simulates iconic film stocks.
We’re always working on new looks to inspire your creativity.
You can purchase up to 10 virtual rolls at a time. Each one can be renamed and used separately. Unlike disposable cameras, you don’t have to finish one roll before starting another.
You’ll be prompted to fill out a short printing form—choose your paper finish, borders, and other preferences.

You’ll receive high-quality 4x6 printed on professional photo paper.
We work with the best printing suppliers around the globe, like ©District Photo and ©Harrier.
We ship internationally. If you were able to place an order, that means shipping is available to your region.
Shipping typically takes up to 10 business days. If your photos haven’t arrived within this wait period, please contact us.
Prints are shipped in a classic, sturdy photo envelope.
Soon! You will be able to order additional sets of your prints.

Yes, securely. All photos are saved to your Lumica account on our encrypted cloud.
No. Lumica is a fully analog-inspired experience—your photos exist only as physical prints.
No one can see your photos through the whole process: from the moment you’ve captured them until you open the enveloppe. Our automated system ensures safe storage, printing and shipping.

Pricing differs based on regions and currencies.
Printing and shipping are included.
Please download Lumica and visit our film store.
Yes — no hidden fees. Just point, shoot, and receive your prints.
Amazing, right?
Not yet.

Yes. All printing systems and procedures are designed to meet or exceed all applicable environmental laws, regulations, and industry requirements.
Sustainability is integrated into the business decisions of our printing partners—covering material sourcing, production workflows, and operational practices. They work to prioritise environmentally responsible materials and promote eco-friendly approaches across their supply chain.
Our printing partners maintain a fully operational Environmental Management System (EMS). It is continually monitored, audited, and reviewed to ensure consistent performance and ongoing improvement.
Annually by senior management. When necessary, it is updated and reissued to maintain relevance and effectiveness.

No worries. All your shots are stored in your Lumica account. Log into your new phone and pick up where you left off.
Always. We’re a small team passionate about analog magic in a digital world. If something goes wrong, we’re here to help. Your satisfaction is everything to us.
Please see account deletion.